Return Period
Customers have 30 days from receipt of the merchandise to return the product. Return requests after 30 days will not be accepted.
Return Conditions
Products must be unused and include all original packaging, tags, and accessories.
Products that are damaged, scratched, or used will not be returned.
Return Process
Please contact our customer service team by phone (380-666-8989) or email (info@oppbuy.com) with your order number and reason for return.
We will provide you with a return authorization and detailed instructions for the return process.
Return shipping costs are the responsibility of the customer, but we will cover shipping costs if the return is due to quality issues or the wrong item was sent.
Refund Policy
Refund Processing
Once the returned product is received and confirmed to be in good condition, opBuy will process the refund within 3 business days.
Refund Method
Refunds will be processed according to the original payment method. If you paid by credit card, it may take 7-10 business days for the refund to be reflected on your bill.
Exchange Policy
If you need to exchange the product, please follow the return process and place a new order after the refund. We do not provide direct exchange service.
Contact Us
If you need further help or have any questions, please feel free to contact us:
Phone: 380-666-8989
Email: info@oppbuy.com
Thank you for choosing oppBuy, we look forward to providing you with quality products and services!